Customer satisfaction is our greatest pursuit, whatever problems about the dress you received, please contact Customer Service. If really is our problem you will get a full refund.

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.


Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer Service


1. Gracekarin's responsibility:

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping cost or resend for free a replacement at our expense.

2. Customer's responsibility:

  • We can allow a return on products if the customer has ordered the wrong product, size, or is simply wants to exchange the item.
  • All shipping fees for an exchange or return are at the customers own expense and are non-refundable.

Return Process

1. Contact Customer Service (Email Address:   support within the requiring time of products. Please include an explanation and photographs stating the reason for your return.

2. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused, undamaged and in original package.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

Please Note:

● We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

● Any purchase on indicates that you have read, understood and agreed with our Return Policy stated above.