Customer satisfaction is our greatest pursuit, whatever problems about the dress you received, please contact gracekarin.com Customer Service. If really is our problem you will get a full refund.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
30 DAY RETURNS WARRANTY
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer Service
1. Gracekarin's responsibility:
2. Customer's responsibility:
1. Contact Customer Service (Email Address: support @gracekarin.com) within the requiring time of products. Please include an explanation and photographs stating the reason for your return.
2. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused, undamaged and in original package.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
● We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
● Any purchase on gracekarin.com indicates that you have read, understood and agreed with our Return Policy stated above.